qlytix-inc
Background
A prominent technology consulting firm recognized the need to upgrade their employee training programs. Historically, the client’s training modules prioritized delivering information over actively engaging learners. To support their workforce in staying up to date with the latest skills and knowledge, and to enhance consulting and solutioning support for their diverse clientele, the client revisited their approach to training and development, focusing on more interactive, and outcome-driven learning experiences.
Problem Statement
The client’s existing training content was not keeping pace with the dynamic nature of the technology industry, resulting in a workforce that was occasionally underprepared for complex consulting roles. The training needed a significant overhaul to not only update the content but also to incorporate modern eLearning principles and technologies to make learning engaging and effective. All this needed to be done in a short span of 90 days where a total of 32 custom courses needed to be delivered.
Pain Points
The main challenges identified were:
- Outdated training content that did not reflect current industry standards and practices.
- Lack of interactive and engaging training materials that could cater to the learning preferences of a diverse workforce.
- The need to create differentiated content for multiple industries and varied proficiency levels within a tight deadline.
Objective
The primary objective was to develop a series of industry-specific training courses, tailored to four different proficiency levels, ensuring that all courses are engaging, interactive, and effective in enhancing employee competencies in solutioning and consulting.
Solution Highlights
We embarked on a comprehensive eLearning development project that involved:
Collaboration with Subject Matter Experts (SMEs):
Interaction with multiple client-side SMEs to gather and analyze the latest industry-specific content.
Instructional Design Analysis:
Curating and structuring the content into a pedagogically sound format, utilizing modern eLearning theories.
Engaging Content Development:
Utilizing tools like Rise for course development and Vyond for creating scenario-based custom videos, ensuring high engagement and retention rates.
Creative Design Integration:
To further enhance learner engagement, our design team introduced visually rich interfaces and dynamic content layouts using the latest graphic design strategies. This included animated infographics, interactive diagrams, and custom-designed thematic backgrounds tailored to each industry, making the learning experience not only informative but also visually appealing.
Interactive Elements:
Designing quizzes, simulations, and other interactive elements to enhance learning efficacy and engagement.
Recognition Mechanics:
Implementation of digital badges that learners could earn upon completing each course level, adding a gamified aspect to the training.
Measurable Metrics
Key performance indicators (KPIs) were established to measure the effectiveness of the training program:
Learner Engagement:
Time spent on course and interaction rates with course materials increased by 37%.
Knowledge Retention:
Pre- and post-training assessment scores indicated 42% higher knowledge retention.
Course Completion Rates:
Percentage of courses completed by employees across different industries and proficiency levels rose to an average of 92%.
Feedback and Satisfaction Scores:
Qualitative feedback from learners regarding course content and delivery rose to above 95% on an average.
Result
Within three months, we successfully launched 32 tailored courses across eight industries, meeting the diverse learning needs of the client’s workforce. The courses were well-received, evidenced by the 37% increase in learner engagement, significant improvement in post-training assessment scores, and the high completion rates and positive learner feedback.
Conclusion
The project was a milestone in modernizing the client’s employee training framework, aligning it with current industry requirements and learning styles. The collaborative approach in designing and implementing the eLearning solutions ensured that the content was not only educational but also engaging and motivating. This initiative not only enhanced the consulting capabilities of the client’s workforce but also established a scalable and repeatable model for future training needs. By addressing the critical pain points with tailored solutions, we helped our client foster a culture of continuous learning and improvement, crucial for maintaining competitive advantage in the technology consulting sector.